Service Center Technician Job Description:
Our Mission:
For almost a century, KLA’s mission is to create value by delivering world-class communications solutions.
Your Impact:
The Service Center Technician helps users achieve optimum use of their computer, phone and other networks by performing needs analysis, procurement support, installation, training and problem resolution for the local and wide area networks. Responsible for design, customer interface, reporting, implementation and project/program management of network projects.
A Glimpse of What You’ll Do
- Responsible for staging and onboarding new users and client devices including endpoints, servers, and network equipment
- Provide workflow guidance to users by offering software, hardware, or automation solutions to make them more efficient
- Trains clients, internal or external, as end users of software and systems including development of documentation
- Troubleshoots WLAN and LAN, voice, servers, client endpoints, DAS, and related systems for new and existing clients
- Collaborate and assist engineering team with the installation, maintenance and troubleshooting of server and network hardware
- Keeps current on new developments and techniques in information technology
- Performs other incidental and related duties as required and assigned
- Assist with acquisition and management of hardware and licensing for clients, internal or external
- Manage ticket queues and assist in prioritizing client issues
- Assist in upkeep of enterprise monitoring as well as software and hardware management platforms
- Create, test, manage, troubleshoot and maintain technical development and troubleshooting documentation
- Responsible for maintaining hardware and software inventory as well as the upkeep of network and storage rooms
What You Bring
- Problem Solving Aptitude
- Technical Capacity
- Teamwork Orientation
- Time Management, with the ability to prioritize tasks
- Associates degree in Computer Science, Information Technology, Engineering, or other computer-related field
- Proficiency in Windows-based environments, operating systems, software, and services
- Windows desktop and server operating systems, PowerShell, and Microsoft 365 experience required
- Two years’ experience in client/server environment preferred
Additional Information
- Full-time, typical schedule is Monday-Friday, 8 a.m. to 4:30 p.m.
- Regularly requires long hours and weekend work
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
- A minimum of 25% travel is expected
- Frequently required to lift or move up to 50 pounds
Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.